Refund Policy
Last Updated: February 7, 2025
Thank you for choosing Tradeir-nowsalt for your investment research education needs. We are committed to providing high-quality online educational content and maintaining transparency in our business practices.
1. General Refund Principles
We understand that circumstances may change, and we strive to be fair and reasonable when processing refund requests. This policy outlines the conditions under which refunds may be issued for our educational products and services.
2. Eligibility for Refunds
2.1 Course Purchases
Refund requests for individual courses or lecture series may be considered under the following conditions:
Within 14 Days of Purchase: If you have accessed less than 20% of the course content, you may request a full refund within fourteen days of your purchase date.
Content Access Limitation: Once you have accessed more than 20% of a course's content, including videos, downloadable materials, or assignments, the purchase is considered final and non-refundable.
Technical Issues: If you experience persistent technical problems that prevent you from accessing course content, and our support team cannot resolve these issues within a reasonable timeframe, you may be eligible for a full refund regardless of content accessed.
2.2 Subscription Services
Monthly Subscriptions: You may cancel your monthly subscription at any time. Upon cancellation, you will retain access until the end of your current billing period. No partial refunds are provided for unused portions of the month.
Annual Subscriptions: Annual subscription refunds are available within 30 days of initial purchase if you have accessed fewer than three courses or less than 10% of available content. After this period, annual subscriptions are non-refundable, though you may cancel to prevent future renewals.
2.3 Bundle Packages
Course bundles and package deals are eligible for refund within 14 days of purchase, provided less than 20% of any single course within the bundle has been accessed.
3. Non-Refundable Items
The following purchases are considered final and are not eligible for refunds:
Completed Courses: Any course where you have accessed more than 20% of the content.
Downloaded Materials: Once you have downloaded course materials, certificates, or supplementary resources, those items are non-refundable.
Special Promotions: Courses or subscriptions purchased during special promotional periods or at discounted rates may have modified refund terms as specified at the time of purchase.
Third-Party Services: Any third-party services, tools, or resources accessed through our platform are subject to their respective refund policies.
4. Refund Request Process
4.1 How to Request a Refund
To request a refund, please contact our support team using one of the following methods:
Email: support@tradeir-nowsalt.com
Phone: +353 1 282 4794
Viber: Contact via Viber
4.2 Required Information
When submitting a refund request, please provide:
Your full name and email address associated with your account
Order or transaction number
Course or subscription name
Reason for refund request
Date of purchase
4.3 Processing Time
Refund requests are typically reviewed within 3-5 business days. Once approved, refunds are processed to the original payment method within 7-10 business days. Please note that depending on your financial institution, it may take additional time for the refund to appear in your account.
5. Exceptions and Special Circumstances
5.1 Medical or Emergency Situations
We recognize that unexpected medical emergencies or extraordinary circumstances may prevent you from completing a course. In such cases, please contact our support team to discuss possible alternatives, including course deferrals, transfers, or refund considerations on a case-by-case basis.
5.2 Course Quality Issues
If you believe that a course does not meet the description provided or contains significant quality issues, please notify us immediately. We will investigate the matter and may offer a refund, course credit, or access to alternative content as appropriate.
5.3 Account Violations
Refunds will not be issued if your account has been suspended or terminated due to violations of our Terms of Service, including but not limited to content sharing, unauthorized access, or fraudulent activity.
6. Alternatives to Refunds
In some situations, we may offer alternatives to monetary refunds:
Course Credits: Receive credit toward another course of equal or lesser value.
Course Transfer: Transfer your enrollment to a different course that better meets your needs.
Extended Access: Receive extended access to course materials to accommodate personal circumstances.
7. Recurring Billing and Cancellations
For subscription-based services with recurring billing:
You are responsible for canceling your subscription before the next billing cycle to avoid charges.
Cancellation must be completed at least 48 hours before the renewal date.
Failure to cancel before the renewal date will result in charges for the subsequent period, which are non-refundable.
You can manage your subscription settings through your account dashboard or by contacting support.
8. Payment Disputes and Chargebacks
If you initiate a chargeback or payment dispute with your financial institution without first contacting us to resolve the issue, your account may be suspended pending investigation. We encourage you to reach out to our support team first, as we are committed to resolving concerns fairly and promptly.
Frivolous chargebacks or fraudulent dispute claims may result in permanent account termination and potential legal action.
9. Modifications to Course Content
We continuously update and improve our course content. Minor updates, improvements, or modifications to course materials do not constitute grounds for refunds. However, if a course undergoes substantial changes that significantly alter its core content or value proposition, existing students will be notified and may be offered appropriate remedies.
10. Group or Corporate Purchases
Refund policies for group enrollments or corporate training packages may differ from individual purchases. Please refer to your specific agreement or contact our corporate sales team for details regarding bulk purchase refunds.
11. Currency and Exchange Rates
Refunds are processed in the original currency of purchase. We are not responsible for currency exchange rate fluctuations between the time of purchase and refund processing.
12. Contact Information
For questions regarding this refund policy or to discuss your specific situation, please contact us:
Tradeir-nowsalt
Clifton, Athboy, Co. Meath, C15 N972, Ireland
Email: support@tradeir-nowsalt.com
Phone: +353 1 282 4794
Website: tradeir-nowsalt.com
13. Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website with an updated revision date. Your continued use of our services following any changes constitutes acceptance of the modified policy. Material changes that negatively impact existing customers' rights will be communicated via email.
14. Governing Terms
This refund policy is part of and should be read in conjunction with our Terms of Service and Privacy Policy. In case of any conflict between these documents, the most specific provision applicable to the situation shall prevail.
We value your trust in Tradeir-nowsalt and are committed to providing exceptional educational experiences in investment research. Our refund policy is designed to be fair to both our students and our business, ensuring sustainability while honoring our commitment to customer satisfaction.
Thank you for your understanding and for being part of our learning community.